ORDER RESERVATION & PAYMENT

Thank you for choosing The Design Studio 2.0. Because many of our products are custom-made, personalized, and created specifically for each customer, please carefully review our cancellation, refund, and return policy before placing your order.

Booking (Custom Orders)

For events that fall within our 3-month booking window, full payment is required to secure your order date. For events that are more than 3 months away, a 50% non-refundable deposit is required to reserve your order date. A final balance due date will be provided at the time of booking. Submitting an order form or receiving an estimate does not reserve your order date. Your date is only secured once the required full payment or non refundable deposit has been received. Because I accept orders through my website, Etsy shop, and social media platforms, availability is limited. I highly recommend securing your order date as soon as possible.

Estimates, Invoices & Payment

At the end of the Order Form, you will have the option to request either an Estimate or an Invoice.

Estimate:
Choose this option if you would like to review the cost of your requested order before committing to payment. Your estimate will include the cost of your requested items along with an estimated shipping cost. Estimates are for review purposes only and do not reserve your order date. If you decide to move forward after reviewing your estimate, an invoice will be sent for payment.

Invoice:
Choose this option if you are ready to move forward with your order and make the required payment. Once your form has been reviewed, your invoice will typically be sent to the email address provided the same day or by the next business day.  For orders within the 3-month booking window, the invoice must be paid in full within 48 hours of being sent, unless otherwise stated. For events more than 3 months away, the required 50% non-refundable deposit must be paid within the 48-hour timeframe. Unpaid invoices will be canceled after 48 hours, and availability for your requested date cannot be guaranteed after that time.

All payments are processed securely through our approved payment platforms.

Our standard turnaround time for custom orders is approximately 3–4 weeks from order placement to estimated delivery.

Please allow approximately 2–3 weeks for designing, printing, cutting, and assembling, followed by approximately 1 week for shipping and delivery.

The 3–4 week turnaround time includes estimated shipping time.

If you need your order sooner than our standard turnaround time, please contact us BEFORE placing your order to confirm that we can accommodate your requested date.

Rush orders are accepted based on availability and may require an additional rush fee.

Please do not place a rush order without contacting us first. 

NEED-BY DATE & EVENT DATE

PLEASE NOTE: Our custom orders are worked on and scheduled according to NEED-BY DATE.

Because of this, it is extremely important that you provide both your Need-By Date and Event Date when placing your order.

Your Need-By Date is the date you would like to have your order in hand.

Your Event Date is the actual date of your celebration.

Providing both dates allows us to properly schedule your design, production, and shipping timeline and helps ensure that your order is completed according to when it is needed.

Orders are not necessarily designed or produced in the exact order in which they are placed. An order with an earlier Need-By Date may be worked on before an order that was purchased earlier but is needed at a later date.

Please provide accurate dates when placing your order.

If you do not provide your Need-By Date or Event Date, your order may experience delays while we wait for the required information.

If your Need-By Date falls within our standard turnaround time, please contact us before placing your order to confirm availability. A rush fee may be required. 

DESIGN PROCESS

Design, Mockup & Production Timeline(Custom Themes)

Custom orders are designed according to their scheduled need-by date.

Orders booked 4+ weeks in advance:Designing will typically begin approximately 4 weeks before your need-by date, with your initial designs sent for review around 3 weeks before your need-by date.

Orders booked within the 4-week design window:Your order will enter the design queue shortly after booking based on your scheduled need-by date and current production schedule.

Please note that, during busy periods, there may be slight delays in receiving your design proof. A delay in receiving your design does not necessarily mean your order is behind schedule. Your order is still scheduled and planned around your need-by date to ensure it is completed and shipped within the appropriate timeframe.

Mockups:Once your designs are approved, product mockups will typically be sent within 1–3 business days for final review.

Once all designs and mockups are approved, your order will move into production.

Please review and respond to design approvals promptly, as delays in approval may affect your production timeline.

CUSTOMER RESPONSE & DESIGN APPROVAL

Once your first design draft is complete, a mockup will be sent to you for review. At this time, you may request changes or approve your design.

After all requested changes have been completed and you approve your final mockup, your order will be assigned a production date and scheduled ship date.

Your production date and scheduled ship date will be provided with your final approved mockup.

Please respond to requests for information and design proofs in a timely manner.

Delays in providing personalization details, your Need-By Date, Event Date, requested information, reviewing your mockup, requesting changes, or providing final approval may affect your production and shipping schedule.

The Design Studio 2.0 cannot guarantee the original turnaround time when an order is delayed because we are waiting for required information or approval from the customer. 

PRODUCTION TIMELINE

Once your scheduled production date arrives, we will begin printing, cutting, layering, assembling, and/or preparing your order, depending on the products purchased. At this time no changes can be made to your design. 

PERSONALIZATION

Customers are responsible for providing complete and accurate personalization information when placing an order.

Please carefully review all names, ages, dates, spelling, colors, themes, and other requested information before submitting your order.

The Design Studio 2.0 is not responsible for errors in information provided by the customer that were displayed correctly on the approved final mockup. 

EVENT DATE CHANGES

If your Event Date or Need-By Date changes after your order has been placed, please contact us as soon as possible.

We will do our best to accommodate your new date; however, date changes are subject to availability and are not guaranteed.

Changing your date does not automatically move your order ahead of other previously scheduled orders.

If accommodating your new date requires your order to be rushed or requires changes to work that has already been completed, additional fees may apply. 

CANCELLATIONS & REFUNDS

Cancellations

Orders may be canceled within 24 hours of purchase, provided that design work, purchasing of special materials, printing, or production has not already begun.

Once design or production has started, the order cannot be canceled or refunded due to a change of mind, change of event plans, incorrect event date provided by the customer, or no longer needing the items.

If The Design Studio 2.0 is unable to fulfill your order, you will be contacted regarding the available resolution, which may include rescheduling, replacement, or a refund, as appropriate.

If you need to change or reschedule your event date, please contact us as soon as possible. We will do our best to accommodate your new date; however, date changes are not guaranteed and are based on our current availability and production schedule.

Additional fees may apply if your requested date change requires rush processing, additional materials, reprinting, or adjustments to work that has already been completed.

RETURNS

Due to the personalized and custom-made nature of our products, we do not accept returns or exchanges on customized items.

Each item is designed and created specifically for your order and cannot be restocked or resold.

If there is an issue with your order, please contact us as soon as possible so we can review the situation and determine the appropriate next steps.

SHIPPING & DELIVERY

Orders are shipped via USPS or UPS. Tracking information will be provided once your package has shipped.

Shipping and delivery dates provided are estimates and are not guaranteed by The Design Studio 2.0.

Once your package has been accepted by the shipping carrier, carrier delays and other circumstances that occur during transit are outside of our direct control.

DAMAGED PACKAGES

If your order arrives damaged, please contact The Design Studio 2.0 within 24 hours of the carrier-confirmed delivery time.

When contacting us, please provide clear photos of the damaged item(s) and the damaged shipping package/box within the 24-hour timeframe. Please also include photos of any visible damage to the outside of the package and packaging materials when applicable.

Please keep the original shipping box, packaging materials, and damaged items while the issue is being reviewed, as they may be required for a shipping claim.

Damage reported within the 24-hour timeframe will be reviewed to determine the appropriate next steps. Reporting damage does not automatically guarantee a refund or replacement.

If damage is reported more than 24 hours after the carrier-confirmed delivery time, you will be responsible for filing a claim directly with the applicable shipping carrier.

If you would like additional shipping insurance, please contact us before your order ships.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing your purchase.

If you notice an error in your shipping address, please contact us as soon as possible.

Once an order has shipped, we cannot guarantee that an address can be changed or the package can be redirected.

If a package is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges will be required before the order can be shipped again.

HANDMADE ITEMS

Our custom products are individually designed, printed, cut, layered, assembled, and/or prepared by hand.

Because of the handmade nature of our products, minor variations in placement, sizing, layering, color, or decorative details may occur.

These small variations are a natural part of purchasing a handmade product and do not necessarily indicate a defect. 

COLOR QUALITY

Colors may appear differently depending on your phone, tablet, computer, or monitor settings.

Because screens and printers reproduce colors differently, the colors of your finished printed products may vary slightly from what you see digitally. 

COPYRIGHT & TRADEMARK DISCLAIMER

The Design Studio 2.0 does not claim ownership of any copyrighted or trademarked characters, logos, graphics, or other protected elements that may be incorporated into a custom design.

All rights to those elements remain with their respective owners.

Your purchase covers the custom design services, personalization, materials, printing, cutting, layering, assembly, and/or preparation provided by The Design Studio 2.0.

No ownership or rights to copyrighted or trademarked characters, logos, or graphics are being sold.