TURNAROUND TIME

Thank you for choosing The Design Studio 2.0. Because many of our products are custom-made, personalized, and created specifically for each customer, please carefully review our cancellation, refund, and return policy before placing your order.

Payment & Order Reservation

Full payment is required to secure your order and production date. Your order date is not reserved until payment has been received in full. Orders are accepted on a first-come, first-served basis and availability may change until payment is completed.

Our standard turnaround time for custom orders is approximately 3–4 weeks from order placement to estimated delivery.

Please allow approximately 2–3 weeks for designing, printing, cutting, and assembling, followed by approximately 1 week for shipping and delivery.

The 3–4 week turnaround time includes estimated shipping time.

If you need your order sooner than our standard turnaround time, please contact us BEFORE placing your order to confirm that we can accommodate your requested date.

Rush orders are accepted based on availability and may require an additional rush fee.

Please do not place a rush order without contacting us first. 

NEED-BY DATE & EVENT DATE

PLEASE NOTE: Our custom orders are worked on and scheduled according to NEED-BY DATE.

Because of this, it is extremely important that you provide both your Need-By Date and Event Date when placing your order.

Your Need-By Date is the date you would like to have your order in hand.

Your Event Date is the actual date of your celebration.

Providing both dates allows us to properly schedule your design, production, and shipping timeline and helps ensure that your order is completed according to when it is needed.

Orders are not necessarily designed or produced in the exact order in which they are placed. An order with an earlier Need-By Date may be worked on before an order that was purchased earlier but is needed at a later date.

Please provide accurate dates when placing your order.

If you do not provide your Need-By Date or Event Date, your order may experience delays while we wait for the required information.

If your Need-By Date falls within our standard turnaround time, please contact us before placing your order to confirm availability. A rush fee may be required. 

DESIGN PROCESS

Once your order has been placed and we have received all required personalization information, your Need-By Date, Event Date, and any necessary design details, we will begin scheduling your order for the design process.

Orders are worked on according to Need-By Date, so your design may not begin immediately after your order is placed.

Once your first design draft is complete, a mockup will be sent to you for review. At this time, you may request changes or approve your design.

After all requested changes have been completed and you approve your final mockup, your order will be assigned a production date and scheduled ship date.

Your production date and scheduled ship date will be provided with your final approved mockup.

Once your scheduled production date arrives, we will begin printing, cutting, layering, assembling, and/or preparing your order, depending on the products purchased.

Once your order is complete, it will be carefully packaged and shipped. Tracking information will be provided once your package has shipped.

CUSTOMER RESPONSE & DESIGN APPROVAL

Please respond to requests for information and design proofs in a timely manner.

Delays in providing personalization details, your Need-By Date, Event Date, requested information, reviewing your mockup, requesting changes, or providing final approval may affect your production and shipping schedule.

The Design Studio 2.0 cannot guarantee the original turnaround time when an order is delayed because we are waiting for required information or approval from the customer. 

PERSONALIZATION

Customers are responsible for providing complete and accurate personalization information when placing an order.

Please carefully review all names, ages, dates, spelling, colors, themes, and other requested information before submitting your order.

The Design Studio 2.0 is not responsible for errors in information provided by the customer that were displayed correctly on the approved final mockup. 

EVENT DATE CHANGES

If your Event Date or Need-By Date changes after your order has been placed, please contact us as soon as possible.

We will do our best to accommodate your new date; however, date changes are subject to availability and are not guaranteed.

Changing your date does not automatically move your order ahead of other previously scheduled orders.

If accommodating your new date requires your order to be rushed or requires changes to work that has already been completed, additional fees may apply. 

CANCELLATIONS & REFUNDS

Cancellations

Orders may be canceled within 24 hours of purchase, provided that design work, purchasing of special materials, printing, or production has not already begun.

Once design or production has started, the order cannot be canceled or refunded due to a change of mind, change of event plans, incorrect event date provided by the customer, or no longer needing the items.

If The Design Studio 2.0 is unable to fulfill your order, you will be contacted regarding the available resolution, which may include rescheduling, replacement, or a refund, as appropriate.

If you need to change or reschedule your event date, please contact us as soon as possible. We will do our best to accommodate your new date; however, date changes are not guaranteed and are based on our current availability and production schedule.

Additional fees may apply if your requested date change requires rush processing, additional materials, reprinting, or adjustments to work that has already been completed.

RETURNS

Due to the personalized and custom-made nature of our products, we do not accept returns or exchanges on customized items.

Each item is designed and created specifically for your order and cannot be restocked or resold.

If there is an issue with your order, please contact us as soon as possible so we can review the situation and determine the appropriate next steps.

SHIPPING & DELIVERY

Orders are shipped via USPS or UPS. Tracking information will be provided once your package has shipped.

Shipping and delivery dates provided are estimates and are not guaranteed by The Design Studio 2.0.

Once your package has been accepted by the shipping carrier, carrier delays and other circumstances that occur during transit are outside of our direct control.

DAMAGED PACKAGES

If your order arrives damaged, please contact The Design Studio 2.0 within 24 hours of the carrier-confirmed delivery time.

When contacting us, please provide clear photos of the damaged item(s) and the damaged shipping package/box within the 24-hour timeframe. Please also include photos of any visible damage to the outside of the package and packaging materials when applicable.

Please keep the original shipping box, packaging materials, and damaged items while the issue is being reviewed, as they may be required for a shipping claim.

Damage reported within the 24-hour timeframe will be reviewed to determine the appropriate next steps. Reporting damage does not automatically guarantee a refund or replacement.

If damage is reported more than 24 hours after the carrier-confirmed delivery time, you will be responsible for filing a claim directly with the applicable shipping carrier.

If you would like additional shipping insurance, please contact us before your order ships.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing your purchase.

If you notice an error in your shipping address, please contact us as soon as possible.

Once an order has shipped, we cannot guarantee that an address can be changed or the package can be redirected.

If a package is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges will be required before the order can be shipped again.

HANDMADE ITEMS

Our custom products are individually designed, printed, cut, layered, assembled, and/or prepared by hand.

Because of the handmade nature of our products, minor variations in placement, sizing, layering, color, or decorative details may occur.

These small variations are a natural part of purchasing a handmade product and do not necessarily indicate a defect. 

COLOR QUALITY

Colors may appear differently depending on your phone, tablet, computer, or monitor settings.

Because screens and printers reproduce colors differently, the colors of your finished printed products may vary slightly from what you see digitally. 

COPYRIGHT & TRADEMARK DISCLAIMER

The Design Studio 2.0 does not claim ownership of any copyrighted or trademarked characters, logos, graphics, or other protected elements that may be incorporated into a custom design.

All rights to those elements remain with their respective owners.

Your purchase covers the custom design services, personalization, materials, printing, cutting, layering, assembly, and/or preparation provided by The Design Studio 2.0.

No ownership or rights to copyrighted or trademarked characters, logos, or graphics are being sold.